Help

Help – RAM Cards

Need help? We’re here for you.
On this page, you’ll find quick answers to the most frequently asked questions about orders, delivery, payments, returns, and TCG products.

📦 Orders & Products

Are the products authentic?
Yes. All RAM Cards products are 100% authentic, checked and sold with a fiscal invoice.

Are the products in stock?
All products marked as "in stock" are already in our warehouse and ready for shipping. Pre-order products are clearly marked.

How can I know the condition of a card?
Each card comes with a detailed description and professional studio photographs so you know exactly what you are buying.

🚚 Delivery & Shipping

How long does delivery take?
Delivery takes 1–2 working days, and 90% of orders arrive within 24 hours from dispatch.

When will my order be shipped?

Orders placed before 16:00 → shipped the same day
Orders placed after 16:00 → shipped the next working day

Which courier companies do you use?
Curiera.ro, DPD Courier, and Sameday Courier (easybox).

🔍 Order Tracking

After dispatch, you will receive an SMS and email with the AWB number.
You can track your package directly on the courier’s website mentioned in the message.

💳 Payments

What payment methods are available?

Online card payment
Payment at easybox (where available)

All payments are secure.

🔄 Returns

Can I return a product?
Yes. Products can be returned within 14 days, according to the Return Policy available on the website.

How do I request a return?
You can contact us by phone, WhatsApp, email, or social media.
All details are available on the Return Policy page.

🧾 Invoicing

Will I receive an invoice?
Yes. All orders come with a fiscal invoice issued using the details provided when placing the order.

🏠 Grading & Extra Services

Do you offer grading services?
Yes. We frequently send cards to PSA and Beckett (BGS). Contact us for details on the process and conditions.

❓ Didn’t find your answer?

We’re here to help 👇

📞 Phone / WhatsApp: 0745 542 132
✉️ Email: office@ramcards.ro
📱 Facebook & Instagram: RAM Cards

RAM Cards – real support for the TCG community.